Total Confidence Plan Disclosures:
Flat Tire Roadside Assistance: Tires must be purchased on or after February 1, 2015, and registered online to qualify for roadside assistance. Please go to TOTALCONFIDENCE-PLAN.COM to register your tires and activate your roadside assistance protection. Coverage is for 3 (three) years from the time of registration. Limit of 3 covered events for the coverage term. You will need to complete all the required information on the form including proof of purchase details. Once completed, your roadside assistance card will be emailed to you. Only the vehicle registered on the TOTALCONFIDENCE-PLAN.COM website at the time of purchase will be serviced under the program.
Flat Tire Roadside Assistance provides service for most emergency situations but does not include service if: the operator is not with the disabled vehicle (unless you cannot or should not remain with the vehicle for safety reasons); the vehicle was involved in an accident, theft or vandalism; for RV’s, fleet vehicles, vehicles off road, trailers; vehicles over 1 ton capacity, or commercial vehicles; the vehicle is at a repair facility or on roads where state/county/provincial service providers have exclusive agreements; vehicle is on roads not regularly maintained including private property; Installation or removal of snow chains, dismounting, repairing, or rotating tires is required. Also excluded: vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor related to towing; service to vehicles with expired safety inspection, license plate, and/or emission sticker where required by law; service to vehicles that are not in a safe condition to be towed; and service in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service.
Flat Tire Roadside Assistance coverage includes: 24/7 live agent service; Tire Change with the owner’s properly inflated spare only. There is a $200 limit per tire change. Should the service amount exceed the $200 limit, the customer would be required to pay the overage to the service provider at the time of service. The customer will be informed before service is dispatched if there is an overage amount. If the customer does not have a workable spare or if the vehicle has two or more flat tires and requires a tow, there is a towing limit of 150 miles. The dollar limit would not apply to this. The vehicle will be towed to their destination of choice; if the destination exceeds 150 miles they would be charged for the excess mileage. The customer will be informed of any costs prior to service being dispatched. Towing up to 150 miles for two or more flat tires or no workable spare (no mechanical breakdown). You are responsible for any amounts over the $200 for tire change or 150 miles for tow; and such charges are payable to the service provider at the time of service.
Important: All Authorized Service Providers are independent contractors and not agents or employees of CTA. CTA assumes no liability for any damage to your vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to the property must be submitted to the servicing provider directly. Flat Tire Roadside Assistance is provided by Roadside Protect, Inc. through Signature‘s Nationwide Auto Club, Inc.